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Business Practices Needs Analysis & Discovery
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Insures your business possesses the essential practices to grow your business, service and retain customers.
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Review opportunities to generate new customer sales volume.
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Verify retention efforts to attain repeat business to maintain your current customer base.
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Re-think your current approaches and gain new processes to increase ROI.
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Assess customer contact staff skills in acquiring new customers and building strong customer relations.
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Introduce performance indicators and tracking reflecting core department functions down to the sub-department level.
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Receive recommendations to effectively increase, manage and track performance.
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Input on department structure and alignments to increase operational efficiency and staff accountability.
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Business and Account Retention Processes
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Integrate an account and customer retention component into your business growth plan.
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Achieve higher ROI through customer retention efforts compared with customer acquisition channels.
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Grow revenue and gain repeat business from current accounts and customers.
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Reduce customer erosion and stabilize your account base.
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Contract Sales & Business Development Services
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Supplement your business development and direct sales efforts without adding additional personnel.
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Help business owners create and target specific customer
segments and a sales plan of action.
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Drive new business or activate dormant accounts.
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Conduct account management at existing accounts to further
qualify the potential of business opportunities and work with client to secure this business.
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Sales Management/Planning
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Create customer acquisition plans that reflect the desired target markets.
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Benchmark current sales acquisition channels and related costs.
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Determine if alternatives exist for additional sales volume.
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Maximize effectiveness of sales management and field sales staff through improved sales practices.
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Improve coordination, structure, accountability and control in the sales process.
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Executive Search, Contract Recruitment & Staffing
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Staffing services include executive and professional search and contract recruiting.
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Candidate screening, interviewing, evaluation, employment verification, reference checking, degree verification credit checks, drug testing and driver's license verification.
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Management/Business Counseling
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Improve decision-making and goal attainment.
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Maintain your focus on developed plans to meet established priorities and maximize resources to attain high customer value.
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Successfully introduce new products, services and processes.
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Develop effective work teams with more productive and skilled staff.
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Recruit, screen and select qualified staff to meet expected organizational performance objectives.
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Increase management effectiveness in handling subordinate performance.
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Enhance professional management development.
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Cultivate continuous change and improvement.
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Continuous Improvement Project Teams
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Increase staff accountability for identifying performance improvement opportunities for increased profit, sales and expense reduction that can exist in your business' everyday operation.
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Introduce staff to systemic thinking and importance of process to boost productivity and improve bottom line performance.
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Breakdown walls and silos to tap creativity and innovation across your organization to maintain your competitive pace.
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Link and integrate CI project teams with organizational initiatives to rollout a new process, product or service.
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