“Keep Customers: Consistently Meet Their Expectations”

Jeff Bezo’s quote “Your brand is what people say about you when you’re not in the room” reminded me of an insightful conversation I had with a restaurant owner about the longevity and success of his business. Being a long time customer, I mentioned to him...

“Establishing Non-Negotiables for an Organizationally-Engaged Culture”

In my newsletter “Ten Strategies to Foster an Employee-Engaged Culture”, I wrote about the global pandemic crises’ impact on the world of work: forcing change on how we manage, supervise and operate our businesses. I presented a blueprint to become a more...

“Ten Strategies to Foster an Employee Engaged-Culture”

The global pandemic crises resulted in virtual work arrangements that impacted how employees were managed and interacted with. It forced change and rattled some of us into operating in ways we weren’t comfortable with and didn’t fully adopt in the past. Virtual...