by John Aramini | Aug 7, 2023 | Board Management, Branding, Business Practice Improvement, Customer Experience, Customer Loyalty, Customer Service, Process Improvement, Team Building
Jeff Bezo’s quote “Your brand is what people say about you when you’re not in the room” reminded me of an insightful conversation I had with a restaurant owner about the longevity and success of his business. Being a long time customer, I mentioned to him...
by John Aramini | Jul 12, 2021 | Business Practice Improvement, Business Turnaround, Criticism, Labor and Workforce Development, Process Improvement, Strategy & Execution, Talent Development, Team Building, Workforce
The global pandemic crises resulted in virtual work arrangements that impacted how employees were managed and interacted with. It forced change and rattled some of us into operating in ways we weren’t comfortable with and didn’t fully adopt in the past. Virtual...
by John Aramini | Mar 20, 2021 | Business Practice Improvement, Business Practices, Business Turnaround, Customer Loyalty, Process Improvement, Strategy & Execution, Team Building
My February newsletter on “Scrapping the Strategic Planning Process” recommended that when establishing objectives start by linking them to the customer. I wrote that keeping the customer as the benchmark can help simplify decision making in complex times and unify...
by John Aramini | Jan 22, 2020 | Business Practice Improvement, Counseling, Criticism, Feedback, Labor and Workforce Development, Talent Development, Team Building
Organizations have invested a lot of time and money to develop effective employee communications and interpersonal skills. The intent is to create a working environment which supports the day to day free flow of communication and ideas. A critical component of...
by John Aramini | Sep 13, 2019 | Business Practice Improvement, Labor and Workforce Development, Staffing, Talent Development, Team Building, Workforce Innovation and Opportunity Act (WIOA)
Employers are having a tough time finding qualified people with the background and experience to fill jobs, including locating employees with behavioral or soft skills. An IBM survey reported by Bloomberg found that along with technical skills, employers are valuing...
by John Aramini | Jun 8, 2019 | Branding, Business Devlopment, Business Practice Improvement, Business Practices, Customer Loyalty, Customer Service, Marketing, Sales, Sales Development, Team Building, Workforce, Workforce Innovation and Opportunity Act (WIOA)
In my “What’s Your Story” newsletter I wrote about what it means to be a brand champion and how to introduce a brand champion initiative within your organization. One step suggested was to develop a “Product Value Statement” for your staff to adopt to enable them to...
