Organizations lose millions of dollars each year through customer erosion. A worthwhile exercise is to determine a company's cost to acquire each new customer and then replace the one lost. A 5% improvement in reducing customer erosion would be a significant cost savings. Try the following simple formula to calculate the savings opportunity at your organization: Number of Customers Lost Annually Replacement Cost Per Customer Total Annual Cost = customers lost x each replacement cost 5% improvement Is this an area that you always wanted to address? Aramini Management can develop solutions and institute performance improvement by helping you: Re-think your current sales framework to increase ROI Close loopholes to maximize the impact of your customer relations processes. Insure sales and customer contact staff possess the skills to meet customer needs and overcome objections. Spearhead the new strategy and work directly with your staff in implementation.
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