"Customer Retention Skills to Prevent Customer Erosion" Equally important as the acquisition of new customers is the retention of current customers in growing your business. Insuring enough new customer sales volume has become more difficult because customers always have many choices available in today’s market. Organizations lose millions of dollars each year through customer erosion. A worthwhile exercise is to determine your cost to acquire each new customer and then replace the one lost. “Customer Retention Skills to Prevent Customer Erosion” provides customer contact staff with the skills to help overcome customer objections and help prevent customers from switching to your competitor. Even a 5% improvement in reducing customer erosion could be a significant cost savings and a critical factor in expanding your customer base. "Sales Training: The Selling Process" High performing sales people are not just motivated and achievement oriented. They possess superior selling skills and follow a sale process blueprint that enhances their success. These core ingredients combine to insure positive results. Their success becomes self-reinforcing. The more they sell, the more that they cannot wait to sell again. Your sales people may be hardworking but they may not understand what selling is and they can benefit from utilizing effective sales practices. This workshop will present the “Relationship Building Phases of Selling” and other concepts and new behaviors to turn your sellers into strong performers. "Performance Improvement Teams to Meet Customer Needs" Business professionals would agree that their performance success is driven by their ability to meet the needs of their customers and marketplace. Effective performance teams enable different specialty groups to cooperate and communicate as teams to share and create new ideas in an effort to maintain a competitive pace. Their actions involve undertaking initiatives and improvement plans to introduce new products and services, develop strategy or to improve processes that fail. This could include plans to capture new markets or to purchase needed technology. Attendees will learn the principles of continuous improvement and guidelines for effective performance teams and return to work with a blueprint to initiate new project plans. "Effective Delegation" Effective delegation is a high impact management tool. Properly utilized, it can help develop staff, share expertise and expand accountability for results across the organization. Managers and supervisors also benefit by having more time for essential planning and creative activities. Program attendees will participate in the “8 Steps for Effective Delegation” exercise and leave the session with tasks and projects to be delegated upon the return to work. "Introducing and Managing Change in Your Organization" Many organizations are rethinking their business models and transforming their culture in response to the demands of a changing marketplace and customer needs. They have a vision as to where they want to take their organization. This program will assist them in implementing their vision by outlining a framework to introduce and manage change. Attendees will participate in an exercise to begin the initial steps in building their own change plan.
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