For complete descriptions of the following programs, please email John@araminimanagement.com or call 201.848.9033. "Strategic Selling Boot Camp: Was Your Sales Call A Success?" Your organization's starting point of sales success is the effective sales call. Aramini Management's "Strategic Selling Boot Camp" will teach your staff the Sales Process Blueprint™. It provides them with the tools to understand the buying process and will increase their confidence when presenting your scope of services. They will learn a practical model that is readily applicable to their everyday challenges. They will come to understand the importance of strategy and engaging in critical steps for sales success. Workshop exercises include assessing and handling the true objection to gain consensus on how your service will meet client need. Attendees will participate in an exercise for preparing them for a sales call of a targeted account. "Cross-Selling Training Boot Camp: Maximizing Opportunities for the Customer" Your staff will learn an effective cross-selling approach when offering additional services to generate increased business from existing customers. They will see cross-selling as a value-added and solution opportunity for the customer. These selling skills are also a must to ensure that prospective customers buy from you and not with your competitor. Each participant will leave the session with a personal development action plan to build confidence in presenting your products and services. Effective cross-selling contributes to increasing your share of the consumer market. "Exceptional Customer Service: It's A Decision You Make" Customer contact staffs are the face of your organization. It is essential that they exhibit a variety of skills and knowledge to insure a positive customer experience. They will lean how to provide customers with the unexpected: what exceptional customer service skills and behaviors are to build and maintain strong relations with current customers to earn their continued loyalty. Customer retention is as equally important as the acquisition of new customers in growing your organization's penetration in the marketplace. Your staff will be taught that that exceptional customer service is a decision that they make and live at your organization, and not a training program.
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