by John Aramini | Aug 5, 2014 | Business Practices, Customer Loyalty, Customer Service, Process Improvement
Accenture 2013 Global Consumer Pulse Survey found that: 51% of U.S. consumers switched service providers in the past year due to poor customer service experiences, up 5% from 2012. 81% said the company could have done something differently to prevent them from...
by John Aramini | Jun 10, 2014 | Business Practices, Sales
You’re on Facebook and LinkedIn. You’ve spent money on print and digital advertising, website design and search engine optimization to drive web traffic and sales leads. But will your people turn that lead into a sale or an appointment when they have...
