“The “Must Do” approach: making planning a regular business practice”

Are you struggling with making planning a regular practice at your business? You are not alone. You will receive a range of reactions to the planning question. Some say they don’t have time to plan, others think plans are outdated once written, some say they...

“Keep Customers: Consistently Meet Their Expectations”

Jeff Bezo’s quote “Your brand is what people say about you when you’re not in the room” reminded me of an insightful conversation I had with a restaurant owner about the longevity and success of his business. Being a long time customer, I mentioned to him...

“Ten Strategies to Foster an Employee Engaged-Culture”

The global pandemic crises resulted in virtual work arrangements that impacted how employees were managed and interacted with. It forced change and rattled some of us into operating in ways we weren’t comfortable with and didn’t fully adopt in the past. Virtual...

“Addressing Soft Skill Needs at Your Business”

Employers are having a tough time finding qualified people with the background and experience to fill jobs, including locating employees with behavioral or soft skills. An IBM survey reported by Bloomberg found that along with technical skills, employers are valuing...