The process of introducing AI at your organization conceptually mirrors your past experience implementing technology or operational change in how you do business. During COVID we integrated virtual meeting platforms into employee and client communications. Using business intelligence systems to manage customer relations and develop strategy are now everyday practices.
There’s understandable concern about how AI might affect education, career choices, and the workforce. These changes are real—some roles will evolve, and others may disappear. Two core components of successful adoption are management taking an active leadership role and employee buy-in which are reflected in the following 5 elements:
- Justify and quantify reasons for change
- Select the stakeholder team
- Create and communicate the vision & solution plan including examples of AI applications
- Evaluate resistance and support for change
- Assess talent and training needs for new skill acquisition