by John Aramini | Mar 28, 2023 | Branding, Business Practice Improvement, Customer Experience, Customer Loyalty, Customer Service
I was thrilled to be invited to deliver a presentation for CareerSource Suncoast at their Employee Retreat & Talent Development Day. My session “Exceptional Service: Enhancing the Customer Experience” stressed the importance of optimizing the customer...
by John Aramini | Jan 20, 2023 | Branding, Business Practice Improvement, Business Turnaround
In my previous newsletter I discussed establishing non-negotiables in creating an “organizational-engaged” culture. I described it as holistic system of performance and behavioral expectations for management, supervisors and employees. My recommendation was to...
by John Aramini | Aug 25, 2022 | Branding, Business Practice Improvement, Customer Loyalty, Customer Service, Job Search, Labor and Workforce Development, Process Improvement
I enjoyed the opportunity to work with the Greater Raritan Workforce Development Board to create and deliver to business employers the webinar “Championing Your Employee Brand as a Recruitment Strategy”. This program was intended to assist employers with today’s...
by John Aramini | Nov 17, 2021 | Business Devlopment, Business Practice Improvement, Business Practices, Customer Service, Sales, Sales Development
I enjoyed the opportunity to be invited by The Garden State Employment & Training Association (www.GSETA.org) to present “Business Engagement and Sales Practices: Effectively Servicing the Employer” for their 2021 Fall Virtual Conferenc I presented the notions...
by John Aramini | Jul 12, 2021 | Business Practice Improvement, Business Turnaround, Criticism, Labor and Workforce Development, Process Improvement, Strategy & Execution, Talent Development, Team Building, Workforce
The global pandemic crises resulted in virtual work arrangements that impacted how employees were managed and interacted with. It forced change and rattled some of us into operating in ways we weren’t comfortable with and didn’t fully adopt in the past. Virtual...
by John Aramini | Mar 20, 2021 | Business Practice Improvement, Business Practices, Business Turnaround, Customer Loyalty, Process Improvement, Strategy & Execution, Team Building
My February newsletter on “Scrapping the Strategic Planning Process” recommended that when establishing objectives start by linking them to the customer. I wrote that keeping the customer as the benchmark can help simplify decision making in complex times and unify...
