“What Do You Think About These Customer Engagement Beliefs?”

When I recently participated in a symposium on AI for university students, I shared that while AI knowledge and technical skills are increasingly important, employers also value cognitive and behavioral skills. These include critical thinking, problem solving,...

“8 Behaviors That Stall Organizational Growth”

You have a presence on social media.  You’ve spent money on digital advertising, website design and SEO to drive web orders and sales leads. You are fully staffed. The bank has approved your much needed loan.  You are an established business or a fully-funded...

“Writing Your Product Value Statement”

In my “What’s Your Story” newsletter I wrote about what it means to be a brand champion and how to introduce a brand champion initiative within your organization. One step suggested was to develop a “Product Value Statement” for your staff to adopt to enable them to...