by John Aramini | Jan 13, 2015 | Business Practice Improvement, Customer Loyalty, Customer Service, Marketing, Sales
Bain & Company, Inc.’s “Customer Loyalty in Retail Banking: Global Edition 2014” survey investigated how people bank and how banks are responding to meet customer needs through improved distribution and service channels. Highlights of their findings include:...
by John Aramini | Oct 23, 2014 | Business Practice Improvement, Business Turnaround, Process Improvement, Strategy & Execution
Greek sculptor Polykletis the Elder wrote that 2500 years ago in 450 BC. It captures an essential management practice for today: collect data in a patient and disciplined way, building on earlier information, to achieve incremental improvements. It implies having key...
