“8 Behaviors That Stall Organizational Growth”

You have a presence on social media.  You’ve spent money on digital advertising, website design and SEO to drive web orders and sales leads. You are fully staffed. The bank has approved your much needed loan.  You are an established business or a fully-funded...

“The “Must Do” approach: making planning a regular business practice”

Are you struggling with making planning a regular practice at your business? You are not alone. You will receive a range of reactions to the planning question. Some say they don’t have time to plan, others think plans are outdated once written, some say they...

“Keep Customers: Consistently Meet Their Expectations”

Jeff Bezo’s quote “Your brand is what people say about you when you’re not in the room” reminded me of an insightful conversation I had with a restaurant owner about the longevity and success of his business. Being a long time customer, I mentioned to him...

“Establishing Non-Negotiables for an Organizationally-Engaged Culture”

In my newsletter “Ten Strategies to Foster an Employee-Engaged Culture”, I wrote about the global pandemic crises’ impact on the world of work: forcing change on how we manage, supervise and operate our businesses. I presented a blueprint to become a more...