by John Aramini | Jun 13, 2018 | Business Practice Improvement, Business Practices, Business Turnaround, Process Improvement, Sales Development, Strategy & Execution, Team Building
Your doctor conducts a physical exam to see how your body is performing. The medical exam typically isn’t time consuming and designed to ensure that you remain in good health. Is there a routine check-up that you could initiate on your own organization to get a pulse...
by John Aramini | Apr 5, 2018 | Business Practice Improvement, Customer Loyalty, Customer Service, Process Improvement, Team Building
Your staff will have valuable insights and examples on service gaps and improvement opportunities. It may require some courage and thick skin to question your staff for their input on service. I do not suggest this unless you are really open-minded to what you will...
by John Aramini | Jan 4, 2018 | Board Management, Business Practice Improvement, Process Improvement, Strategy & Execution, Team Building
While it is worthwhile experience for the opportunity to give-back and make a difference as member of a board, there can equal amounts of frustration when progress is a stalled in meeting your mission. This can be remedied by conducting a self-evaluation of your...
by John Aramini | May 12, 2015 | Business Devlopment, Business Practice Improvement, Customer Loyalty, Customer Service, Process Improvement, Sales
How can you help prevent your customers from switching to the competition? Accenture’s “Customer 2020” research of consumer trends over the past 10 years found that: 80% of the consumers surveyed indicated that they could have been retained primarily if their issue...
by John Aramini | Mar 2, 2015 | Branding, Business Devlopment, Job Search, Personal Branding, Process Improvement, Strategic Planning & Execution, Strategy & Execution
In my prior post “Why Do You Exist?” I wrote that Lego CEO Jorgen Vig Knudstorp asked that question when he initiated Lego’s transformation leading them to quadruple growth over the past ten years. He commented that Lego had “lost its way in terms of its own...
by John Aramini | Oct 23, 2014 | Business Practice Improvement, Business Turnaround, Process Improvement, Strategy & Execution
Greek sculptor Polykletis the Elder wrote that 2500 years ago in 450 BC. It captures an essential management practice for today: collect data in a patient and disciplined way, building on earlier information, to achieve incremental improvements. It implies having key...
